We've compiled this list of questions and answers to make your buying experience here at VL more comfortable. We are all about great products and excellent customer service, so if you have any questions that you do not see answers to here, please contact us and we will be happy to help you out. As always, thank you for choosing VL!
1. If I send you a message, how soon can I expect to hear back from you?
We pride ourselves on excellent customer service and strive to handle each question as quickly as possible. We will respond to messages within one business day (M-F) and often are able to respond to messages on weekends, as well! That said, some days have higher volumes of questions that others, so please be patient if you don't hear back right away. We will make sure that your question gets answered!
2. Where is my item and why has it not arrived?
All of our packages go out within one business day of payment and most packages we send out arrive in a timely manner. Unfortunately, an occasional package does get delayed or misplaced in transit. International orders can take up too two weeks to arrive and we are actively working on better shipping services all the time. If you feel that your lenses should have arrived already, please contact us and our Customer Care representatives will be happy to assist you!
3. Can the wearers eyes be seen when wearing your mirrored lenses?
No, you can be as covert as you want! All of our mirror coated lenses and our "Black" lenses will hide your eyes from the outside world.
4. How can I tell if my lenses are polarized?
There are several tests you can do to find out whether or not your lenses are polarized. The easiest is to hold one lens in front of the other and while looking through both of them, rotate one. At a certain angle they will black out, blocking all light transmission. Although our lenses do not have the words "polarized" etched into them, that are 100% polarized if advertised as such. Polarization is a sweet feature because it blocks reflected light which reduces glare and enhances contrast.
5. Is Visionary Lenses associated with Oakley?
We are not affiliated with Oakley and do not sell Oakley brand lenses. Our lenses are exclusive VL lenses that will fit in specified Oakley frames, but we are not affiliated with Oakley in any capacity.
6. What quality are your lenses?
Our lenses are very high quality. Most of them are 100% polarized (made from VL’s exclusive Optical Polarium), all of them meet or exceed federal impact resistance standards, offer 100% UV protection and many feature a VL Repel coating that repels dust and water.
7. How do I install my lenses?
We have posted installation videos posted on our youtube page at www.youtube.com/visionarylenses and are continually posting more. If you need further assistance feel free to contact us.
8. There is a flaw in my lens or it will not fit. What do I do?
First, we apologize if there are any flaws with your lenses. We test every pair of lenses to very strict quality standards tests before they leave our warehouse, but occasionally a bad pair slips through. Another common problem is that the lenses you ordered are not for your particular frame. Please double check that your frame is the same as the lenses that you ordered. Please contact us prior to leaving feedback or opening a case if there is anything we can help you with. We have an excellent return/refund policy for handling this situation and our Customer Care representatives will be happy to assist you!
9. What color is the tint of the lenses when looking through them?
Most of our lenses have a grey base lens with a colored mirror coating on the outside. Depending on the mirror coating the color while looking through the lenses will be slightly different. When looking through a lens with red, purple or blue mirror coating the lens will have a slight brown tint. Lenses that feature a green or yellow mirror coating will have a slightly rose tint. Lenses with a silver mirror coating will have a gray tint. Lenses without the mirror coating with be the same tint as the color of the lens- example: Brown lens with no mirror coating with have a brown tint when looking through them.
10. Can you manufacture special orders or lenses that are not listed in your store?
Unfortunately we are unable to offer this service at this time. We hope to be able to in the future though!
Questions or comments? We welcome your inquiry! Click here to contact us.
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